Refund policy

  • The costs of returning the Products shall be borne by the Consumer. Bamboo Import Europe will not bear these costs, unless the Parties have agreed otherwise.
  • In case of Revocation by the Consumer, Bamboo Import Europe will refund the price paid for the Products returned, including any delivery costs charged, as soon as possible and at the latest within 14 calendar days after Revocation. The condition for reimbursement is that the Products have already been received in good order and in their entirety by Bamboo Import Europe or that conclusive evidence of complete return can be provided. The refund will be made via the same payment method used by the Consumer, unless the Consumer explicitly authorizes another payment method. Delivery charges will only be refunded if all Products are returned.
  • If the Consumer has chosen a more expensive method of delivery than the cheapest standard delivery, Bamboo Import Europe is not obliged to refund the additional costs for the more expensive method.
Please use this link to register your return:

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