Yes, we will collect all returns, unless you return the products yourself to our shop
Of course. We will plan a return date with you for the collection. If you are not at home when we schedule the return, you can place the products in the front yard if the living situation allows it. Is it a large order or is it not possible to place the items in the front garden? Then we must schedule a new return appointment at a time when you can be there.
After picking up your product, it can take up to 5 working days before it is back at Bamboo Import. We will refund your money within a maximum of 3 days of receiving the item from Bamboo Import. Are you expecting a new product? As soon as it arrives at our warehouse, we will send you your new product.