Delivery and pick up

We will try to answer all your questions on this page.

Delivery and pick-up options

Can I have my order delivered by appointment?

The delivery time depends on the products you order and your delivery address. The estimated delivery time is indicated per product. If you order multiple products with different delivery time indications, please assume the longest indicated delivery time. Almost all orders are delivered within 5 working days. If a product in your order is not in stock, your order will not be shipped until it is complete.

Do you deliver in the evening or at the weekend?

Depending on which transport company carries out the delivery, it may be possible to have your order delivered in the evening or on a Saturday. Saturday or evening deliveries are possible for bundles with dimensions up to 200 cm. Larger products such as garden fences or long bamboo canes (+200 cm) can only be delivered on working days. We do not deliver on Sundays.

From what amount is delivery free?

Because the dimensions of our products usually differ significantly from a standard postal package, and because we always maintain low prices, it is not feasible for us to offer free delivery. We offer the sharpest possible shipping costs per product group. Moreover, there is a maximum amount of shipping costs per product group, which means that for large volumes you implicitly get a discount on shipping costs.

Do you also deliver abroad?

Yes, we are! We have been delivering all our products in the Benelux (Netherlands, Belgium and Luxembourg) for years. But in the meantime, we deliver to all of the countries listed below:

Netherlands
Belgium
Germany
Austria
France
Italy
Spain
Poland
Denmark

We will be connecting more and more countries in Europe in the coming years. Are we not yet delivering in your region? Please contact our specialists from the sales department. In most cases, we can find a solution to have your order delivered after all. +31 (0)251 313 177

Can I also collect the order?

You can order and pay for products on the webshop and select 'Collect from the shop' as the shipping method. You will then receive an e-mail when the order can be picked up in our shop in Beverwijk. You can also choose to come by (without an appointment) and pay by pin or cash. We have a very large stock of 5000 m² where you can come and see the products for yourself. Please note! If cutting or other work is required, the product must be ordered in advance.

Delivery problems

What if my delivery is delayed?

Keep an eye on your track & trace for the latest information on your delivery. Fortunately, it is rare, but unfortunately, due to unforeseen circumstances, an order is sometimes delivered later than planned. In the exceptional case that this happens, we will do everything we can to get your order to you as soon as possible.

What if I am not at home?

You are not at home? Then the parcel will be delivered (if possible) to your front garden or neighbours. You will receive a note in your mailbox with more information about where the order has been delivered.

What if my product arrives damaged on delivery?

We pack our products as well as possible, but unfortunately damage to your product can happen during transport. We will be happy to solve this for you! Please fill in the return form and describe clearly what the damage is and what you want as a solution. This way we can help you in the best possible way. It is also possible to return products in our shop in Beverwijk.

What should I do if I have not received the order, or have received it partially?

You are expecting an order, but it has not been delivered or only partially? That is annoying. In this case, please check the points below first.

The track & trace code: Check the track & trace page for the status of your order. It may be that your order has been lost during transport, damaged or delayed for some other reason. It is also possible that one order is delivered in several partial deliveries.
The delivery address: Is the delivery address you entered correct?
The (digital) letterbox: Have you received a no-home message in your (digital) mailbox? It is possible that your package has been delivered to the neighbours, dropped off at a nearby pick-up point or that the deliverer has scheduled a new delivery time.
The package itself: We usually send two or sometimes three products as one bundle/package. We seal these products tightly together. So, although it may seem that you have only received one reed mat or split bamboo mat, it is often two or more products. This also applies to smaller parts such as binding wires, screws, bolts, drills, twine, etc. We seal these products tightly around the larger products. So first unseal all plastic seal of your order to check if all products are present.

Have you checked all the above points, but still haven't received your order, or only partially? Then please contact Please contact our customer service.

I am not satisfied with the delivery, how can I report this?

First of all, our apologies. We are sorry that you are not satisfied with the delivery. You can use our website to report a complaint so that we can find out why things went wrong and how we can prevent them from happening again in the future. Of course, we will also try to find an appropriate solution for you as soon as possible.