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Warranty and repairs
Bamboo Import Europe BV offers a guarantee on a part of its product range. Please take a look at the products. The warranty only covers manufacturing defects or improper workmanship. In order to be considered defective and therefore covered by the warranty, the defect must be noticeable on at least 20% of the product.
Bamboo is a natural product. Therefore, there are a number of natural properties that fall outside the warranty:
Vertical cracks can/will appear in bamboo canes, bamboo mats, and bamboo screens. Cracks are not covered by the guarantee. Like wood, bamboo expands or shrinks with changes in temperature or humidity. However, cracks do not affect the structural integrity of the bamboo.
Discolouration of bamboo products due to sun, moisture or mould is not covered by the guarantee. Because it is a natural material, it is associated with non-organic products such as bamboo.
Due to the use of natural materials, the sizes may differ from the stated product specifications.
Rust or corrosion on or around galvanised steel wire is not covered by our warranty.
The guarantee does not cover defects in the items that have arisen as a result of normal wear and tear, or due to damage caused by circumstances beyond the control of Bamboo Import, such as weather conditions or damage arising during transport or installation by or on behalf of the customer.
All forms of guarantee lapse if the article has been used incorrectly or carelessly.
You can easily buy a report product complaint. We ask you to fill in some information and to mention your order number. Based on the information you provided, you will receive a message within 3 working days about the further handling of your complaint.
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